By submitting your deposit or/and completing your Traveler Profile, you agree to the following Terms &  conditions.

 

1.- BOOKING & PAYMENTS

Booking & reservation:

A reservation is effective once an initial deposit is made, subject to availability.

Deposit/Reservation: We required a deposit 30% (non-refundable) of the total amount of Trip or event price.

Some events or special trips requires a deposit 50% (non-refundable) or 100% payment in advance. Once we receive the deposit and having accepted booking forms, the contract between us will becomebinding and we will send you an invoice for the balance and advise you of the date for payment of the same.

Final Payment: The balance of payment (70% – 50 %) is due 90 days prior to departure/trip starting or event date. For reservations made within 30 days of the tour’s departure, final payment is due at time of booking. This is called “Last minute Reservation”.

Payment Methods:

Wire transfer. Consult for other payment methods (details available from our office).

Pricing:

All prices are in U.S. Dollars.

Prices are subject to changes without prior notice.

 

2.- LIABILITY

RIO MANSO CAMP member of FRASSON GROUP SAS and its subsidiaries, their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for:

  1. Any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and
  1. Any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause (s) beyond their control. You waive any claim against the travel agent for any such loss, damage, injury, or death.

If any loss, death, injury or illness is caused by the negligent acts or omissions of RIO MANSO CAMP of the Partnered Suppliers of any services which form part of the booking contract then RIO MANSO CAMP limits its liability, where applicable by all applicable international conventions.

Notwithstanding anything to the contrary elsewhere in these Terms, RIO MANSO CAMP will not in any circumstances be liable to you for any loss or anticipated loss of profit, loss of enjoyment, loss of revenue, loss          of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage similar nature.

 

3.- WAIVER OF LIABILITY, ASSUMPTION OF RISKS, RELEASE & INDEMNITY AGREEMENT

This is a binding legal document between RIO MANSO CAMP and RIO MANSO CAMP clients(s) and groups hereafter referred to as “Client(s)”.

The purpose of this agreement is to exempt, waive and relieve RIO MANSO CAMP from liability for personal injury, property damage, wrongful death or other claims that may result from Client(s) in the tours, events and/or activities of RIO MANSO CAMP or its suppliers: sightseeing tours, hiking, boat tours, mountain biking, mountaineering, kayaking, rafting, horseback riding, fishing, climbing/rapelling, bird watching, 4×4 circuits, skiing, snowboarding, snow mobiles tours, heli-skiing, heli-tours, backpacking, camping, glamping, etc.

Client (s) who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and standard cancellation policy will apply.

 

4.- LIMITATIONS TO LIABILITY

RIO MANSO CAMP is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. RIO MANSO CAMP reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.

 

5.- CHANGING YOUR BOOKING

If you wish to alter your booking arrangements, after payment confirmation has been issued we will endeavor to assist in making these changes to your booking. RIO MANSO CAMP may charge a minimum USD 500 amendment fee. You should note that it is not always possible to make certain requested amendments. In addition to any charge levied by RIO MANSO CAMP, the customer will be liable for any additional costs incurred by us or levied by a supplier. Charges are not applied for any changing booking due to COVID-19 reasons.

 

6.- CANCELLING YOUR BOOKING

Requests to cancel a booking must be made in writing and signed by the client or emailed directly from the client’s own email account. Please note that full cancellation conditions as specified on your booking will apply and we cannot guarantee a refund. All applicable cancellation fees are shown on the confirmation invoice.

RIO MANSO CAMP reserves the right to apply additional administration fees to any refunds due. Refunds will take approximately 6 weeks to process.

7.- CANCELLATION POLICY

Cancellation Fees

Refund 70 % of total booking cost (Loss Deposit of 30%)

90 days or more

Refund  60% of total booking cost

89-60 days

Refund 50 % of total booking cost

59-31 days

No Refund (Loss 100% of booking cost)

30 days or less

Some hotels, means of transportation or services have specific penalties to apply for cancellation, even if passengers cancel the trip before, or 30 days before the date of the beginning of the trip.

In this case service policy and/or accommodation may apply

 

8.- CANCELLATION POLICY DUE TO COVID-19 REASONS

Special policies* apply for a cancellation of a booking where one or more of the following named COVID-19 reasons impacts travel:

  • The government of the guest’s country of residence restricts all but essential travel;
  • The destination/s the guests are travelling to are under official government imposed lock-down which prohibits guests from traveling;
  • If the government of the destination has declared that no visas will be issued to travellers from the guest’s country of residence;
  • The destination/s have no formal lock-down but have closed their border either to international travellers or to travellers from the guest’s country of residence;
  • International flights are cancelled with no alternative routing available to reach the destination/s in the itinerary;
  • The guest has contracted COVID-19 and is under treatment or is in quarantine for COVID-19 within 72 hours of travel.

Other:

  • Any reason for cancellation not mentioned above may be interpreted as disinclination to travel and Frasson Travel Designer’s standard cancellation Terms and Conditions will apply.
  • RIO MANSO CAMP reserves the right to ask for any reasonable evidence, written statements and/or supporting documents.

* In case of cancellation of a reservation for any reason due to Covid-19, the passenger will keep the full amount of the payment for one year, to be used in services provided by RIO MANSO CAMP The credit can be transferred to any other passenger.

 

9.- WEATHER CONDITIONS

RIO MANSO CAMP reserves the right to make a major change in the trip. If the major change is made due to force majeure or unforeseen circumstances no compensation is payable. RIO MANSO CAMP may alter or modify the trip at any time. Once the trip begins, there will be no refund for unused services even if RIO MANSO CAMP in its judgment finds it necessary to alter or modify the scope of the trip due to intervening events. It is understood that the route, schedules, itinerary, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

During or prior to departure the climate conditions (heavy rain, hard winds, snow storms, floods, muddy terrain due to rains, etc.) may force to alter or cancel the trip at the sole group manager/guide decision, in this case may:

  1. Propose an alternative according weather and group
  2. Cancel totally or partially the itinerary.
  3. Postpone the tour/trip/service waiting better weather conditions, subject to availability. In all these cases no money refund will be made

 

10. – FORCE MAJEURE:

Cancellation in cases of force majeure, ‘force majeure’ means a circumstance beyond the reasonable control of RIO MANSO CAMP and includes, but is no limited to (war or threat of war, outbreak or threat of disease, denial of border entry for any undocumented reasons, industrial disputes, fire, extreme and adverse weather conditions, natural disaster, epidemics, riots/civil strife, terrorist activity, decisions relating to foreign nationals made by the elected or de facto leaders of such areas, political demonstrations, terrorist activity, nuclear disasters war, military clashes, social demonstration, strikes, cancellation or reschedule of: flights, land, sea or lake transport, earthquakes, natural disasters, volcanic eruptions and/or ashes, fires, environmental disasters, avalanches, alluvion, landslides, floods, river floods, heavy rainfalls, snow storms, tempest, lightning, road traffic / traffic jam). These are cases beyond the control of RIO MANSO CAMP who may cancel the trip &/or event at any time. In cases of cancellation due to force majeure THERE IS NO REFUND.

RIO MANSO CAMP will not be liable for any additional cost incurred by passengers (accommodation expenses, maintenance, transport or any other expenses emerging from delays in transport departures or returns due to adverse weather conditions, technical conditions, strikes or any other force majeure event).